Privacy Policy

1. Introduction

Welcome to HealthDialog.care, a comprehensive healthcare management system designed to facilitate patient care, medical assessments, and healthcare provider collaboration. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you use our platform.

We are committed to protecting your privacy and ensuring the security of your sensitive health information in accordance with applicable healthcare privacy laws, including but not limited to HIPAA (Health Insurance Portability and Accountability Act) where applicable.

2. Information We Collect

2.1 Personal Information

• Name, contact information (email, phone number, address)
• Date of birth and age
• Gender and identification information
• Emergency contact details
• Insurance and payment information
• Account credentials and user preferences

2.2 Protected Health Information (PHI)

• Medical history and current health conditions
• Vital signs and clinical measurements
• Diagnostic test results and medical imaging
• Treatment plans and care recommendations
• Prescription and medication information
• Healthcare provider notes and assessments
• Appointment and consultation records

2.3 Technical Information

• IP addresses and device information
• Browser type and operating system
• Usage patterns and system interactions
• Log files and error reports
• Session data and authentication tokens

3. How We Use Your Information

3.1 Primary Healthcare Purposes

• Providing medical care and treatment services
• Facilitating communication between patients and healthcare providers
• Generating diagnostic assessments and care plans
• Scheduling and managing appointments
• Maintaining comprehensive medical records

3.2 AI-Enhanced Services

• Processing medical data through AI algorithms for diagnostic assistance
• Generating personalized care recommendations
• Analyzing clinical patterns to improve treatment outcomes
• Enhancing clinical decision support tools

3.3 Administrative Purposes

• Processing payments and insurance claims
• Ensuring platform security and preventing fraud
• Complying with legal and regulatory requirements
• Improving our services and user experience

4. AI Processing and Third-Party Services

4.1 Artificial Intelligence Integration

Our platform utilizes advanced AI technologies, including large language models (LLMs), to enhance diagnostic capabilities and care planning. When you use our AI-enhanced features:

• Your medical data may be processed by third-party AI services (such as Anthropic's Claude)
• Data is transmitted securely and processed in accordance with strict privacy protocols
• AI providers are contractually bound to protect your information and not use it for training
• All AI processing is conducted for legitimate healthcare purposes only

4.2 Data Minimization

We ensure that only the minimum necessary health information is shared with AI services to accomplish the intended healthcare purpose, such as generating diagnostic assessments or care plans.

5. Information Sharing and Disclosure

5.1 Authorized Healthcare Providers

We share your health information with healthcare providers involved in your care, including:

• Your primary care physician and specialists
• Healthcare facility staff involved in your treatment
• Laboratory and diagnostic service providers
• Pharmacy and medication management services

5.2 Required Disclosures

We may disclose your information when required by law or regulation:

• To comply with legal proceedings or court orders
• For public health and safety purposes
• To prevent serious harm or threats
• For health oversight activities and audits
• To law enforcement for specific legal purposes

5.3 Business Associates

We may share information with business associates who perform services on our behalf, including cloud storage providers, AI service providers, and payment processors. All business associates are contractually bound to protect your information.

6. Data Security

6.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption of data both in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on privacy and security protocols
• Secure data centers with physical access controls
• Network monitoring and intrusion detection systems

6.2 Data Breach Response

In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable laws, typically within 60 days of discovering the breach.

7. Your Rights

7.1 Access and Portability

• Right to access your personal health information
• Right to receive a copy of your medical records
• Right to request data portability to another provider

7.2 Correction and Amendment

• Right to request corrections to inaccurate information
• Right to add amendments to your medical records
• Right to dispute and resolve data discrepancies

7.3 Restriction and Objection

• Right to request restrictions on use and disclosure
• Right to object to certain processing activities
• Right to opt-out of non-essential communications

7.4 Account Management

• Right to deactivate your account
• Right to request data deletion (subject to legal requirements)
• Right to withdraw consent for optional services

8. Data Retention

We retain your personal and health information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Maintain accurate medical records for continuity of care
• Support quality improvement and safety initiatives

Medical records are typically retained for a minimum of 7 years from the last treatment date, or as required by applicable state and federal laws. Some information may be retained longer for public health or research purposes in de-identified form.

9. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our services may be used to provide healthcare to minors. When treating patients under 18 years of age:

• Parental or guardian consent is required for treatment
• Access to minor's health information is controlled according to applicable laws
• Special protections apply to adolescent mental health and reproductive health information
• We comply with COPPA and other child privacy regulations where applicable

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next login or appointment

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.